Shipping policy

Welcome to Livora. We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During peak shopping seasons or promotional events, processing times may be slightly longer.

Shipping Time

India

Estimated delivery time:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–12 business days

International Shipping

We currently ship to selected international destinations.

Estimated delivery:

Asia: 7–15 business days
Europe: 8–18 business days
USA & Canada: 8–18 business days
Australia & New Zealand: 8–18 business days
Other Countries: 10–20 business days

Delivery times may vary depending on customs clearance and local courier services.

Shipping Charges

India

Free Shipping on eligible products.
Shipping charges, if applicable, will be displayed during checkout before payment.

International

Shipping charges are calculated automatically at checkout based on:

Destination country
Package weight
Shipping method

Order Tracking

Once your order has been shipped, you will receive:

Shipping confirmation email
Tracking number
Courier partner details

You can track your order anytime through our Track Order page.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on supplier availability. You will receive separate tracking details for each shipment if applicable.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Livora is not responsible for delays or failed deliveries caused by:

Incorrect address
Incomplete address
Incorrect postal code
Incorrect phone number

Additional shipping charges may apply if the package needs to be reshipped.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Severe weather
Customs inspections
Public holidays
Natural disasters
Courier delays
High order volumes

We appreciate your patience and understanding.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or other local government charges.

These charges are the responsibility of the customer and are not included in the product price or shipping charges unless explicitly stated.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 7 days of delivery.
Include your order number and clear photographs (if damaged).
We will work with the courier partner to resolve the issue as quickly as possible.

Delivery Confirmation

Once the courier marks an order as delivered to the shipping address provided during checkout, Livora is not responsible for lost or stolen packages. If you believe your package was delivered incorrectly, please contact the courier immediately and notify us.